FAQs

Alō Goods General FAQs

Some products are available for purchase on the site, but not currently in stock. This means that we make them fresh at the time of purchase, or haven’t had a chance to restock just yet. If you see “Available on backorder” on any product, we’ll start a new batch as soon as your order is received.

  • Most back ordered products typically ship in 2-3 business days from time of order.
  • Backordered soaps can take up to 2 months to deliver, depending on the cure time for the soap.

Say “Ahh” and then say “low” Alō

alō [Latin] to feed, nourish, support, sustain, maintain

As a home-based business, Alo does not currently have a storefront or offer a pickup service. We ship all product typically the same day they are ordered (unless on backorder — see above). We also use recycled, recyclable, and plastic-free packaging for all shipments!

You can also find Alō products in a few local retailers and at local events. Retailers are listed on the product page for the products they carry. And, you can find upcoming events on our Facebook page.

For safety and hygiene reason we cannot accept returns for our all-natural skin care products. However, if something doesn’t seem right when you receive your order, please let us know right awayYour satisfaction is incredibly important to us, and we truly believe that you’ll love our products. We want you to enjoy using our products as much as we enjoy making them and will work with you if you are not pleased with your purchase.

Not sure which product is right for you? We offer most of our soaps (including shampoo bars) and other products in sample sizes. This is the best way to find your perfect bar before you make a full-sized purchase. They make great travel companions too!

Let’s make sure you are happy before you buy. If you have any questions prior to ordering, please, just ask. We’ll be happy to discuss any of our products and help you to make sure it’s exactly what you are looking for.

Alo Goods is not responsible for any reaction to any ingredient. All ingredients are clearly listed on each product page of our website as well as on the ingredients tag included with each purchase. People with sensitivities to any listed ingredient should not use the product. If you have severe anaphylactic-type reactions to ANY of the ingredients we use, please do not buy any of our products. Our workspace is kept meticulously clean and, while all soaps are cured in separate containers, we cannot guarantee that one soap did not touch another.

When checking out, your credit card information is never collected or stored on this site – payments are processed through your choice of  Square or PayPal.

For those who create an account on this site, your account credentials (including username, address, etc.) are protected with SSL security and additional back-end settings to prevent hackers and other nasty internet bots from accessing our site. Additionally, your information is never sold or traded. You can read our full Privacy Policy here.

Your order will ship quickly and safely with USPS shipping.

  • You will be able to select from First Class or Flat Rate Shipping options at checkout.
    • Flat Rate Priority Shipping includes a USPS tracking number and package insurance.
    • USPS delivers in 1-3 business days from the ship date for priority orders.
  • You will receive email notifications regarding your order notifying you of status updates and tracking information.
  • Orders of $50.00 or more qualify for Free Shipping with the Contiguous United States. Some products, such as bulk order shower steamers, may not qualify for free shipping.
  • Orders are typically fulfilled within 1-2 business days of receiving the order for in-stock items.
    • We also tend to slip in a free travel bar to accompany your order on its journey from us to you!
  • Orders with custom or back-ordered items will ship as soon as your order is completed.

Please Note: All packages will be shipped to the exact address you enter at checkout. Please verify your shipping address prior to processing your payment as we cannot refund or credit shipping costs if the package is incorrectly shipped due to an incorrect address that you provided.

Sign up for our mailing list, and receive Free Shipping on your first order of $25.00 or more, along with other perks including discounts, product updates, and more.

Body Butter FAQs

If the body butter you purchased contains essential oils, do not add more. We use recommended safe amounts of essential oils to our products, and adding more could cause harm to your beautiful skin and body.

If you love using your own essential oi blends, purchase the Pure Body Butter. It’s unscented, making it the perfect base for adding a few drops of your favorite essential oil. Just temper (instructions here) and add your favorite essential oil while whipping.

Body butter is a great way to lock in moisture for your entire body. We have customers who use it every day on hair, face, and all the way to their toes! Simply scoop out a small amount of the butter, warm in your hands, and apply.

  • Use it after your shower and you just might find that you do not need to reapply throughout the day, as you would with a typical lotion.
  • Apply a pea sized amount of body butter to ends of your hair for a super intense conditioner.
  • Body butter is a wonderful moisturizer for your face but only use a tiny dab.
  • Rub an ample amount on dry feet, cover with socks and wake up with supple moisturized toes.

We jar our body butter when it’s whipped, silky, and smooth. But, if your jar was left in the car on a hot day, it could have melted and developed a grainy texture. The good news is that it’s perfectly safe to use.

The graininess (or butter bumps) are a result of different fatty acids cooling down at different temperatures. If you want to restore the wonderful whipped texture you can re-whip your body butter. This post explains how to restore your body butter to its silky smooth whipped state.

Melting Body Butter

Facial Mask FAQs

Mixing your perfect facial mask is fun and easy:

  1. Mix 1 tbsp facial mask powder with 1-2 tbsp of your preferred hydration blend.
  2. Slowly add hot water (1tsp at a time) until you achieve a paste.
  3. Let the mask steep for a few minutes prior to applying.

Once the mask is ready, simply smooth over the face, massaging to gently exfoliate. Then, sit back to relax & enjoy for 5-10 minutes. When ready, wipe off & dispose of the mask. Rinse face with cool water, optionally follow up with a dab of Alō Body Butter, and enjoy your smooth, clean, and moisturized face!

A wide variety of hydration blend options allows you control over unique skincare needs. Olive Oil, Coconut Oil, Egg, Honey, Essential Oils, Teas, Yogurt, Coffee, Aloe Vera, & Hydrosols can be used to create a hydration blend for your facial mask—allowing you to blend a custom facial mask that’s perfect for your unique skin. Just a few ideas are listed below:

  • Olive Oil – a moisturizing oil that does not clog pores, enhances exfoliation and an overall beauty booster.
  • Coconut Oil – Packed with vitamin E, coconut oils helps smoothen skin by boosting your natural moisture barrier.
  • Yogurt – Containing lactic acid and alpha hydroxy acid, can help to dissolve dead skin cells, assisting with clogged pores, while moisturizing and creating a natural glow.
  • Egg White – Helps to firm skin and reduce redness
  • Honey – Packed with antioxidants, opens pores making them easier to cleanse, and boosts the complexion with high moisturizing and soothing properties.
  • Essential Oils – adding 1 drop of your favorite essential oil can add skin loving properties and an aromatherapy element to your mask.

Winter Skin Blend:

  • 1 tbsp facial mask powder
  • 1 tbsp unsweetened all natural yogurt
  • 2-3tsp boiling water

Mix yogurt with the facial powder. Add boiling water. Let sit 1-3 minutes. Apply to face. Rinse off after 5-10 minutes.

Oily Skin Hydration Blend:

  • 1 tbsp facial mask powder
  • 1 tsp warmed coconut oil
  • 1 whipped egg white
  • 2-3tsp boiling water
  • 1 drop Tea Tree essential oil (optional)

Mix whipped egg white with the facial powder. Mix in melted coconut oil, then add boiling water. Blend well and let sit 1-3 minutes. Apply to face. Rinse off after 5-10 minutes.

Dry Skin Hydration Blend:

  • 1 tbsp facial mask powder
  • 1.5-2 tsp olive oil
  • ½ tsp honey
  • 2-3tsp boiling water
  • 1 drop Lavender essential oil (optional)

Mix olive oil with the facial powder. Add boiling water and blend well. Let sit 1-3 minutes. Apply to face. Rinse off after 5-10 minutes.

Organic Gluten Free Oats aid in mild cleansing, gently exfoliate and are a wonderful natural facial moisturizer.

Kaolin Clay helps to detoxify your skin by drawing out impurities deep within your pores.

Lavender Buds act as a gentle exfoliant, provide a light fragrance to the base powder, help detoxify and tone the skin.

Calendula Petals act as a gentle exfoliant and help stimulate the blood flow to help improve the appearance of your skin.

We also offer limited edition facial masks that include dried fruit powders, milk, yogurt, honey, and herbs. Every ingredient is 100% natural, minimally processed, preservative free, and sourced organic when available.

There is more to your skin what you can see. Hormones, healthy habits, and indulging in life’s excesses all play a role in the health and appearance of your skin. Before you start to worry about what your skin will look like 30 years from now and start investing in different skin care products, you should educate yourself on your skin type. Grab a spot next to the mirror and keep reading to discover more about your skin and how to care for it.

First, take some mental notes about your skin to figure out your skin type:

  1. Pay attention to how your skin feels on any given day of the week, in the morning, afternoon, and evening. Make a mental note about when it’s dry or oily feeling (or if it feels the same all the time!)
  2. Take note of how your skin feels 10-15 minutes after you wash your face. Wash with a quality soap, pat dry (don’t rub) and don’t use a moisturizer – this will let your skin’s natural condition shine through.
  3. Take a close look at the areas on your face that feel tight, dry, or become oily right after cleaning.

After paying attention to your skin, you should be able to pinpoint of which of the standard categories your skin falls into. You can also take the short quiz at the end of this article to help you analyze your results.

Read more.

Our facial powder mixes allow you to customize your facial for your unique skin type, and allow you to modify as your skin changes with each season. You can even customize for different areas of your face!

  • Choose exactly what you put on your skin, and avoid harmful preservatives.
  • Formulate a facial mask for dry winter skin, oily summertime skin, and even create custom blends for your t-zone… all without buying additional products.
  • Enjoy smooth, clean, and moisturized skin for a fraction of the cost of other facial masks—one jar will make approximately 20 masks.

Hair Care FAQs

Everyone’s hair type is unique, so you may not need to use an ACV rinse. Whether or not you need to use an apple cider vinegar (ACV) rinse depends on a few things as well:

  • Your water: Hard water makes it more difficult to rinse natural shampoo from your hair. If you have hard water, an ACV rinse will help wash out the shampoo and dirt from your hair. Our family has homes with very hard water, and we opted to add a filter to our shower heads. Kandra, our founder, also uses an ACV rinse as she has very long hair.
  • Hair length: Those with short hair will find that they do not need to rinse with vinegar. Their hair is short and much easier to rinse.
  • If you’re prone to tangles: ACV rinses often help with tangles by helping the hair shaft to close back up after washing with shampoo bars.
  • Build-up and Residue: Shampoo bars are mild and may not remove residue from your hair like detergent shampoos. If you use additional products (like commercial conditioners, gels, or other styling agents) and ACV rinse will help remove the build-up and residue they leave behind.

You can also boost the conditioning and nourishing power of and ACV rinse with our herbal hair & scalp tea.

Short Answer: It depends on how often it’s used, and if it’s kept dry between uses.

When used at the sink for handwashing, a bar of our handmade soap will last 4-6 weeks or more. This assumes that the bar will placed on a soap dish that allows the water to drain away from the soap, giving the soap a chance to dry out between uses. You can read more on extening the life of your soap here.

When used in the shower, a bar of soap will typically last between 3-5 weeks. This assumes that the bar is exposed to water longer than at the sink, and then multiple people are using the same bar to wash head to toe.

Compared to commercial “soaps”, natural soaps are normally softer as they retain their natural glycerin (commercial soap production removes the glycerine to sell as a separate product). Our soaps are also free from artificial hardening chemicals, synthetic waxes or free alkali.

My recipe is 1 tbsp apple cider vinegar to 4 cups water. I mix up 4 cups of the rinse in a large bowl and take it into the shower with me. Then after the first rinse, I dip my hair into it, squish the mounds of hair around, pour the rest over my head. and rinse it all out.

If you have short hair, you can make a smaller mix and put it in a squeeze bottle for easier application.

You can also infuse herbs in the vinegar to make a custom rinse for your hair. Simply add dry herbs of your choice tot he vinegar, and then let them steep for 2-4 weeks. Our herbal hair and & scalp tea is a perfect compliment to ACV rinses.

Here are a few hebs to consider (not an exhaustive list by anymeans!)

  • rosemary has long been used to condition and to deepen hair color
  • chamomile can highlight blonde or light brown hair
  • calendula conditions and nourishes the scalp
  • lavender, thyme, witch hazel, and yarrow will help with oily hair
  • nettles can help control dandruff and scalp issues
  • horsetail helps with brittle hair and conditioning

Washing your hair with a natural shampoo bar is very similar to using commercial detergent shampoo bars. The basics are to lather up, massage through hair and scalp, then rinse. With a natural product, there are a few other tips though:

  • Rinse well –  we recommend rinsing for at least a full minute to ensure that you rinse out all of the shampoos.
  • Don’t promote tangles – There’s no need to pile your hair on your head and tangle it all up. Instead, massage through your hair starting at the scalp. Use your fingertips to cleanse your scalp, then work your way down to the tips.
  • Don’t over wash – Hair doesn’t need to be washed every day (unless your daily activities get your hair dirty every day). Kandra, our owner and formulator, washes her hair two to three times a week.
  • Follow with the complete Alo Hair Regimen to lushly soft and natural locks – Cleans with a natural shampoo bar, Clarify with an apple cider vinegar rinse, and Condition with a natural conditioner bar.

Handcrafted with a blend of natural oils and herbs, the Alō Natural Hair regimen is formulated to cleanse and nourish your hair for truly beautiful locks.

Cleanse

Alō Shampoo Bars are formulated to gently cleanse hair with all-natural oils and organic butters, with organic and wild-crafted botanicals. Simply lather up the bar, wash, and rinse. Allow bar to dry between uses to extend the life of the bar.

Clarify

After each wash, clarify your hair with an apple cider vinegar (ACV) rinse. Mix 1 tablespoon apple cider vinegar with 2-3 cups of clean water. Pour over your hair to rinse away any remaining impurities and reduce frizz. For extra conditioning and scalp nourishment, infuse your ACV rinse our Herbal Hair & Sclp Tea.

Condition

Alō Conditioner Bars provide natural conditioning for silky tangle-free locks. Simply glide bar over wet hair and massage in. Leave on for 1-3 minutes, rinse well. Allow bar to dry between uses. Can also be used as a leave-in conditioner and a deep conditioning hair mask.

We offer sample sized bars for all of our Signature soaps, Shampoo Bars, and Tooth Suds. Each bar is sized to allow you to sample the soaps and find your favorite before you purchase a full sized bar.

At this time we do not offer samples of our conditioner bars. Why? Our conditioner bars are very concentrated making a sample size too small to effectively use and test on your locks as a daily conditioner.

Sample bars are also perfectly travel sized. And… we include a free random sample in every order!

For some, going natural with hair care products may result in a “detox” period. As you start to use natural products, your hair chemistry will start to change and adapt to the new natural environment. Some individual will notice an increased production of sebum (the body’s natural waxy oil used to protect hair and skin) which can result in an oily scalp and hair. As you continue to use natural hair care products your body will begin to balance its sebum production. This can take around 2-4 weeks but will vary for each individual.

For hair with build-up from prior hair routines or excess sebum: Mix 1 tablespoon baking soda with ¼ to ½ cup water. Work the mixture into your scalp and hair. Rinse well and clarify with an apple cider vinegar rinse. Use this high-intensity cleansing option no more than once every 6 weeks to avoid stripping hair of its natural oils.

Shampoo bars are soap, specifically formulated for hair.

All additives are aimed at nourishing your hair and the bar is formulated for extra thick lather to help you wash out dirt and oils. And as an added bonus, a shampoo bar does not require plastic bottles that could end up in a landfill.

Here’s an article we wrote explaining the difference between shampoo bars and commercial shampoo detergents. You might be shocked to learn what’s really in commercial shampoo.

Handmade Soap FAQs

Soap ages, like a fine wine, but we recommend that you use your soap within one year of purchase. When a bar of our soap ages:

  • the aroma from essential oils will fade (after about 3-months)
  • the plant-based colors may fade (some within 6-months, other after a few years)
  • the lather will become creamier and thicker
  • the soap will become milder

The scent and color changes on our sample bars will be more noticable and occur sooner than the full sized bars. This is due to an increased percentage of the surface area being exposed to air.

My favorite bar of soap is the first bar I ever made. My daughters and I spent months researching and collecting tools and materials with my husband. Our first soap then took us a full day to make. I’ll cherish those memories for the rest of my life. I still have a bar from that first batch and I use is once a year on my daughters birthday.

Kandra, Owner and Soap Maker, Alō Goods

Short Answer: It depends on how often it’s used, and if it’s kept dry between uses.

When used at the sink for handwashing, a bar of our handmade soap will last 4-6 weeks or more. This assumes that the bar will placed on a soap dish that allows the water to drain away from the soap, giving the soap a chance to dry out between uses. You can read more on extening the life of your soap here.

When used in the shower, a bar of soap will typically last between 3-5 weeks. This assumes that the bar is exposed to water longer than at the sink, and then multiple people are using the same bar to wash head to toe.

Compared to commercial “soaps”, natural soaps are normally softer as they retain their natural glycerin (commercial soap production removes the glycerine to sell as a separate product). Our soaps are also free from artificial hardening chemicals, synthetic waxes or free alkali.

No, there is no lye in our soap. However, all true soap is made through the saponification of oils with lye—either sodium hydroxide or potassium hydroxide. Once saponified none of the lye remains, and the oils are turned into soap. You can read more how soap is made, cured, and cared for in these articles:

Alō products are made in a private kitchen, with clean and sterile equipment and quality ingredients. In fact, many of the ingredients are food grade…but please don’t eat your soap or body butter!

Our products are made with all natural ingredients, including organic oils, nut butters, essential oils, and botanicals. Natural does not always mean safe, and we encourage you to educate yourself on the power of natural ingredients. If you are allergic to any ingredient in a product, you should not use that product.

  • You can find a complete list of ingredients on the product page of our website for each of our products.
  • Here’s is a list of common ingredients in Alō soaps and skin care products.
  • If you have a Shea Butter allergy, you can shop shea free products here.
  • The Pure signature blend line features products crafted for individuals with sensitive skin and for those who seek a natural product free from added fragrances.

Alo Goods is not responsible for any reaction to any ingredient. All ingredients are clearly listed on each product page of our website as well as on the ingredients tag included with each purchase. People with sensitivities to any listed ingredient should not use the product. If you have severe anaphylactic-type reactions to ANY of the ingredients we use, please do not buy any of our products. Our workspace is kept meticulously clean and, while all soaps are cured in separate containers, we cannot guarantee that one soap did not touch another.

We offer sample sized bars for all of our Signature soaps, Shampoo Bars, and Tooth Suds. Each bar is sized to allow you to sample the soaps and find your favorite before you purchase a full sized bar.

At this time we do not offer samples of our conditioner bars. Why? Our conditioner bars are very concentrated making a sample size too small to effectively use and test on your locks as a daily conditioner.

Sample bars are also perfectly travel sized. And… we include a free random sample in every order!

Herbal Salves FAQs

Some herbal salves are intended to be applied lightly, while others are best when applied liberally and massaged in to allow the herbal components to nourish deep down.

All salves are composed of herbs and should be used with respect. Do not apply hot herbs (such as cayenne) to open wounds, and do not use any salve which contains an allergen.

Herbal salves should be stored in a cool environment (leaving them in a hot car is not recommended) to extend their potency, consistency, and shelf life.

A salve (also called a balm, ointment, or cream) is an infusion of natural oils with herbs, waxes, and butters.  Used for topical application, salves provide a way to soothe, protect, and nourish your skin with the power of nature.

Depending on the formula, natural salves and ointments can be used externally for:

  • dry skin
  • skin rashes
  • insect bites
  • sore muscles
  • soothing chapped or irritated skin
  • itching
  • minor cuts
  • chest congestion
  • minor burns
  • stress relief, and more.

All of our herbal salves are 100% natural, and organic ingredients are used where available. Our herbal salves are:

  • petroleum free
  • preservative free
  • parabens free
  • alcohol free
  • synthetic free

Shower Steamer Tablet FAQs

Yes, you can! The Pure Shower Steamers were created for just that. They are unscented tablets to which you can add your own essential oils.

To create your own shower steamer blend, simply place a few drops of our favorite essential oils onto the bottom of a tablet prior to your shower.

Or, place multiple tablets into a jar with your essential oil blend. The essential oils will absorb into the tablets allowing you to release your custom aroma with each shower.

For a DIY gift idea, create multiple blends to create a custom gift for family and friends.

Pure shower steamers are available in 2-tablet, 6-tablet, and bulk orders of 30+ tablets.

No! Shower steamer tablets are intented to dispers aromas into the air, not into water. They are forumlated with a high concentration of essential oils and will not safely disperse in bath water.

Each tablet will last between 2-4 showers, depending on how much water comes into contact with the tablet.

We typically place our tablets on a shelf in the shower and splash water onto it at the start of the shower.

For a stronger aroma experience, place the shower steamer tablet on the floor of your shower — out of direct water flow, but where it will get continuously “splashed”. Your shower tablet will last for approximately 2 showers with this method.

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