FAQs

Below are answers to common questions about Alō Goods. If you have additional questions, please use the form below—I’ll reply with an answer in a jiffy!

Orders ship quickly and safely with USPS shipping. You will be able to select from First Class or Flat Rate Shipping options at checkout.

Flat Rate Priority Shipping includes a USPS tracking number and package insurance.

  • U.S. Orders of $50.00 or more qualify for Free Shipping.
  • Orders are fulfilled within 1 business day of receiving the order for in stock items.
  • USPS delivers in 1-3 business days (6-10 days for international orders) from the ship date for priority orders.
  • Orders with custom or back-ordered items will ship as soon as your order is completed.

Want additional free shipping options?

Sign up for my mailing list, and receive Free Shipping on your first order of $25.00 or more, along with other perks including discounts, product updates, and more.

Please Note: All packages will be shipped to the exact address you enter at checkout. Please verify your shipping address prior to processing your payment as we cannot refund or credit shipping costs if the package is incorrectly shipped due to an incorrect address that you provided.

Due to the nature of skin care products, I cannot accept returns of opened or used products. However, if something doesn’t seem right when you receive your order, please let me know so we can resolve the issue and ensure that you are completely satisfied. I’ll do everything I can to keep your life stress free.

  • Products returned within 7 days of delivery qualify for a full refund, excluding shipping.
  • Products returned after 7 days of receipt quality for a store credit of the original purchase price, excluding shipping.
  • Custom orders cannot be returned.

Let’s make sure you are happy before you buy. If you have any questions prior to your order, just ask. I’ll be happy to chat with you about any of my products to make sure it’s exactly what you are looking for.

Some products are available on the site, but not currently in stock. This means that I make them regularly, but haven’t had a chance to restock just yet (everything is made by me, so I can’t just order from a manufacturer to restock!). If you see “Available on backorder” on any product, I’ll start a new batch as soon as your order is received.

  • Backordered body butter and sugar scrubs typically ship in 2-3 business days from time of order.
  • Backordered soaps can take up to 2 months to deliver, depending on the cure time for the soap.

Yes it is!

When checking out, your credit card information is never collected or stored on this site. Once you process your order, you will be directed to PayPal for payment, where you can pay with your PayPal account or Credit Card.PayPal servers are safe and secure.

For those of you who create an account on this site, your account credentials (including username, address, etc.) are protected with SSL security and additional back-end settings to prevent hackers and other nasty internet bots from accessing my site. Additionally, your information is never sold or traded. You can read my Privacy Policy here.

If made correctly, yes it is safe! In fact, it’s a more natural way to clean your skin and a great alternative to commercial detergents.

All true soap is made through the saponification of oils with lye—either sodium hydroxide (for bars) or potassium hydroxide (for liquids). Once saponified none of the lye remains, and the oils are turned into soap You can read more how soap is made, cured, and cared for in these articles:

As far a allergens, you will need to check the ingredients listed on all of my soaps to see if they contain anything you are allergic to (such as coconut which is used in many of my soaps as a base oil). I cannot guarantee that you will not be allergic to any of my soaps, so please check labels, and do not use if you are allergic to any of the ingredients. If you are unsure, please check with your doctor before putting anything on your skin.

View a complete ingredient list for my soaps and skin care products.


Use the form below if you didn’t find the answer to your question in the current FAQ list.