FAQs

Alō Goods General FAQs

Some products are available for purchase on the site, but not currently in stock. This means that we make them fresh at the time of purchase, or haven’t had a chance to restock just yet. If you see “Available on backorder” on any product, we’ll start a new batch as soon as your order is received.

  • Most back ordered products typically ship in 2-3 business days from time of order.
  • Backordered soaps can take up to 2 months to deliver, depending on the cure time for the soap.

Say “Ahh” and then say “low” Alō

alō [Latin] to feed, nourish, support, sustain, maintain

As a home-based business, Alo does not currently have a storefront or offer a pickup service. We ship all product typically the same day they are ordered (unless on backorder — see above). We also use recycled, recyclable, and plastic-free packaging for all shipments!

You can also find Alō products in a few local retailers and at local events. Retailers are listed on the product page for the products they carry. And, you can find upcoming events on our Facebook page.

For safety and hygiene reason we cannot accept returns for our all-natural skin care products. However, if something doesn’t seem right when you receive your order, please let us know right awayYour satisfaction is incredibly important to us, and we truly believe that you’ll love our products. We want you to enjoy using our products as much as we enjoy making them and will work with you if you are not pleased with your purchase.

Not sure which product is right for you? We offer most of our soaps (including shampoo bars) and other products in sample sizes. This is the best way to find your perfect bar before you make a full-sized purchase. They make great travel companions too!

Let’s make sure you are happy before you buy. If you have any questions prior to ordering, please, just ask. We’ll be happy to discuss any of our products and help you to make sure it’s exactly what you are looking for.

Alo Goods is not responsible for any reaction to any ingredient. All ingredients are clearly listed on each product page of our website as well as on the ingredients tag included with each purchase. People with sensitivities to any listed ingredient should not use the product. If you have severe anaphylactic-type reactions to ANY of the ingredients we use, please do not buy any of our products. Our workspace is kept meticulously clean and, while all soaps are cured in separate containers, we cannot guarantee that one soap did not touch another.

When checking out, your credit card information is never collected or stored on this site – payments are processed through your choice of  Square or PayPal.

For those who create an account on this site, your account credentials (including username, address, etc.) are protected with SSL security and additional back-end settings to prevent hackers and other nasty internet bots from accessing our site. Additionally, your information is never sold or traded. You can read our full Privacy Policy here.

Orders ship quickly and safely with USPS shipping. You will be able to select from First Class or Flat Rate Shipping options at checkout.

Flat Rate Priority Shipping includes a USPS tracking number and package insurance.

  • U.S. Orders of $50.00 or more qualify for Free Shipping. Some products, such as bulk order shower steamers, do not qualify for free shipping.
  • Orders are fulfilled within 1 business day of receiving the order for in-stock items.
  • USPS delivers in 1-3 business days (6-10 days for international orders) from the ship date for priority orders.
  • Orders with custom or back-ordered items will ship as soon as your order is completed.

Sign up for our mailing list, and receive Free Shipping on your first order of $25.00 or more, along with other perks including discounts, product updates, and more.

Please Note: All packages will be shipped to the exact address you enter at checkout. Please verify your shipping address prior to processing your payment as we cannot refund or credit shipping costs if the package is incorrectly shipped due to an incorrect address that you provided.

Facial Mask FAQs

Mixing your perfect facial mask is fun and easy:

  1. Mix 1 tbsp facial mask powder with 1-2 tbsp of your preferred hydration blend.
  2. Slowly add hot water (1tsp at a time) until you achieve a paste.
  3. Let the mask steep for a few minutes prior to applying.

Once the mask is ready, simply smooth over the face, massaging to gently exfoliate. Then, sit back to relax & enjoy for 5-10 minutes. When ready, wipe off & dispose of the mask. Rinse face with cool water, optionally follow up with a dab of Alō Body Butter, and enjoy your smooth, clean, and moisturized face!

A wide variety of hydration blend options allows you control over unique skincare needs. Olive Oil, Coconut Oil, Egg, Honey, Essential Oils, Teas, Yogurt, Coffee, Aloe Vera, & Hydrosols can be used to create a hydration blend for your facial mask—allowing you to blend a custom facial mask that’s perfect for your unique skin. Just a few ideas are listed below:

  • Olive Oil – a moisturizing oil that does not clog pores, enhances exfoliation and an overall beauty booster.
  • Coconut Oil – Packed with vitamin E, coconut oils helps smoothen skin by boosting your natural moisture barrier.
  • Yogurt – Containing lactic acid and alpha hydroxy acid, can help to dissolve dead skin cells, assisting with clogged pores, while moisturizing and creating a natural glow.
  • Egg White – Helps to firm skin and reduce redness
  • Honey – Packed with antioxidants, opens pores making them easier to cleanse, and boosts the complexion with high moisturizing and soothing properties.
  • Essential Oils – adding 1 drop of your favorite essential oil can add skin loving properties and an aromatherapy element to your mask.

Winter Skin Blend:

  • 1 tbsp facial mask powder
  • 1 tbsp unsweetened all natural yogurt
  • 2-3tsp boiling water

Mix yogurt with the facial powder. Add boiling water. Let sit 1-3 minutes. Apply to face. Rinse off after 5-10 minutes.

Oily Skin Hydration Blend:

  • 1 tbsp facial mask powder
  • 1 tsp warmed coconut oil
  • 1 whipped egg white
  • 2-3tsp boiling water
  • 1 drop Tea Tree essential oil (optional)

Mix whipped egg white with the facial powder. Mix in melted coconut oil, then add boiling water. Blend well and let sit 1-3 minutes. Apply to face. Rinse off after 5-10 minutes.

Dry Skin Hydration Blend:

  • 1 tbsp facial mask powder
  • 1.5-2 tsp olive oil
  • ½ tsp honey
  • 2-3tsp boiling water
  • 1 drop Lavender essential oil (optional)

Mix olive oil with the facial powder. Add boiling water and blend well. Let sit 1-3 minutes. Apply to face. Rinse off after 5-10 minutes.

Organic Gluten Free Oats aid in mild cleansing, gently exfoliate and are a wonderful natural facial moisturizer.

Kaolin Clay helps to detoxify your skin by drawing out impurities deep within your pores.

Lavender Buds act as a gentle exfoliant, provide a light fragrance to the base powder, help detoxify and tone the skin.

Calendula Petals act as a gentle exfoliant and help stimulate the blood flow to help improve the appearance of your skin.

We also offer limited edition facial masks that include dried fruit powders, milk, yogurt, honey, and herbs. Every ingredient is 100% natural, minimally processed, preservative free, and sourced organic when available.

There is more to your skin what you can see. Hormones, healthy habits, and indulging in life’s excesses all play a role in the health and appearance of your skin. Before you start to worry about what your skin will look like 30 years from now and start investing in different skin care products, you should educate yourself on your skin type. Grab a spot next to the mirror and keep reading to discover more about your skin and how to care for it.

First, take some mental notes about your skin to figure out your skin type:

  1. Pay attention to how your skin feels on any given day of the week, in the morning, afternoon, and evening. Make a mental note about when it’s dry or oily feeling (or if it feels the same all the time!)
  2. Take note of how your skin feels 10-15 minutes after you wash your face. Wash with a quality soap, pat dry (don’t rub) and don’t use a moisturizer – this will let your skin’s natural condition shine through.
  3. Take a close look at the areas on your face that feel tight, dry, or become oily right after cleaning.

After paying attention to your skin, you should be able to pinpoint of which of the standard categories your skin falls into. You can also take the short quiz at the end of this article to help you analyze your results.

Read more.

Our facial powder mixes allow you to customize your facial for your unique skin type, and allow you to modify as your skin changes with each season. You can even customize for different areas of your face!

  • Choose exactly what you put on your skin, and avoid harmful preservatives.
  • Formulate a facial mask for dry winter skin, oily summertime skin, and even create custom blends for your t-zone… all without buying additional products.
  • Enjoy smooth, clean, and moisturized skin for a fraction of the cost of other facial masks—one jar will make approximately 20 masks.

Handmade Soap FAQs

Soap ages, like a fine wine, but we recommend that you use your soap within one year of purchase. When a bar of our soap ages:

  • the aroma from essential oils will fade (after about 3-months)
  • the plant-based colors may fade (some within 6-months, other after a few years)
  • the lather will become creamier and thicker
  • the soap will become milder

The scent and color changes on our sample bars will be more noticable and occur sooner than the full sized bars. This is due to an increased percentage of the surface area being exposed to air.

My favorite bar of soap is the first bar I ever made. My daughters and I spent months researching and collecting tools and materials with my husband. Our first soap then took us a full day to make. I’ll cherish those memories for the rest of my life. I still have a bar from that first batch and I use is once a year on my daughters birthday.

Kandra, Owner and Soap Maker, Alō Goods

Short Answer: It depends on how often it’s used, and if it’s kept dry between uses.

When used at the sink for handwashing, a bar of our handmade soap will last 4-6 weeks or more. This assumes that the bar will placed on a soap dish that allows the water to drain away from the soap, giving the soap a chance to dry out between uses. You can read more on extening the life of your soap here.

When used in the shower, a bar of soap will typically last between 3-5 weeks. This assumes that the bar is exposed to water longer than at the sink, and then multiple people are using the same bar to wash head to toe.

Compared to commercial “soaps”, natural soaps are normally softer as they retain their natural glycerin (commercial soap production removes the glycerine to sell as a separate product). Our soaps are also free from artificial hardening chemicals, synthetic waxes or free alkali.

No, there is no lye in our soap. However, all true soap is made through the saponification of oils with lye—either sodium hydroxide or potassium hydroxide. Once saponified none of the lye remains, and the oils are turned into soap. You can read more how soap is made, cured, and cared for in these articles:

Alō products are made in a private kitchen, with clean and sterile equipment and quality ingredients. In fact, many of the ingredients are food grade…but please don’t eat your soap or body butter!

Our products are made with all natural ingredients, including organic oils, nut butters, essential oils, and botanicals. Natural does not always mean safe, and we encourage you to educate yourself on the power of natural ingredients. If you are allergic to any ingredient in a product, you should not use that product.

  • You can find a complete list of ingredients on the product page of our website for each of our products.
  • Here’s is a list of common ingredients in Alō soaps and skin care products.
  • If you have a Shea Butter allergy, you can shop shea free products here.
  • The Pure signature blend line features products crafted for individuals with sensitive skin and for those who seek a natural product free from added fragrances.

Alo Goods is not responsible for any reaction to any ingredient. All ingredients are clearly listed on each product page of our website as well as on the ingredients tag included with each purchase. People with sensitivities to any listed ingredient should not use the product. If you have severe anaphylactic-type reactions to ANY of the ingredients we use, please do not buy any of our products. Our workspace is kept meticulously clean and, while all soaps are cured in separate containers, we cannot guarantee that one soap did not touch another.

Herbal Salves FAQs

Some herbal salves are intended to be applied lightly, while others are best when applied liberally and massaged in to allow the herbal components to nourish deep down.

All salves are composed of herbs and should be used with respect. Do not apply hot herbs (such as cayenne) to open wounds, and do not use any salve which contains an allergen.

Herbal salves should be stored in a cool environment (leaving them in a hot car is not recommended) to extend their potency, consistency, and shelf life.

A salve (also called a balm, ointment, or cream) is an infusion of natural oils with herbs, waxes, and butters.  Used for topical application, salves provide a way to soothe, protect, and nourish your skin with the power of nature.

Depending on the formula, natural salves and ointments can be used externally for:

  • dry skin
  • skin rashes
  • insect bites
  • sore muscles
  • soothing chapped or irritated skin
  • itching
  • minor cuts
  • chest congestion
  • minor burns
  • stress relief, and more.

All of our herbal salves are 100% natural, and organic ingredients are used where available. Our herbal salves are:

  • petroleum free
  • preservative free
  • parabens free
  • alcohol free
  • synthetic free

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Have more questions?

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