Products labeled with a temperature-sensitive notice are designed with ingredients that melt around body temperature. Especially in the summer months or in hot climates, these products can change in texture and consistency while in transit.
- To protect your natural products in the early spring, through summer and late fall, select “Temperature Sensitive Shipping” at checkout. Your order will ship in our 100% compostable padded shipping insert.
- If temperature-sensitive products arrive melted, we won’t be able to replace or refund them.
- Once temperature-sensitive products arrive, keep in a cool spot away from direct sunlight.
For Body Butters, Lip Goods, and Salves:
If melting does happen, you can simply pop the product into the fridge to solidify and it will still be usable (though may not look as pretty!). In fact, we highly recommend that you put your products into the refrigerator or freezer prior to opening. This will help ensure that your products are solid, and will avoid spilling the melted product upon opening.
If your product was whipped, see our how to restore whipped body butter post.
For Hair Conditioner Bars:
Our hair conditioner bars will be just fine 99.9% of the time as they need moisture to fully dissolve and be ready to apply to your hair. However, the heat of summer shipping can cause them to soften and “squish” a bit in transit. They will return to fully solid in about 30 minutes of room temperature.
Want to melt your conditioner bar on purpose? It makes an amazing hair mask! Here’s how:
Use as a Deep Conditioning Hair Mask: Melt a small portion of the Conditioner Bar over low heat. Once warmed and melted, whisk in 2-3 teaspoons of water to create a creamy hair mask. Apply to wet hair and wash out after 30 minutes. If you have extra dry hair, you can add a dab of our Whipped Body Butter into the recipe.
For Mouthwash Crystals:
Mouthwash crystals are sensitive to temperature and humidity. They may solidify in hot or high moisture environments. Our compostable pouches are suitable for retaining their intended consistency in average room-temperature environments, but they are not plastic! This means they are a bit more sensitive when shipping and storing.
If your Mouthwash Crystals solidify, yes, you can bang them apart with a mallet. We highly recommend that you use this opportunity to work out some frustrations and enjoy smashing them apart!
To prevent your Mouthwash Crystals from solidifying: store in an air-tight container and avoid excessive humidity and heat. We recommend storing a 1-2 week portion in a 2oz mason jar with a sealed lid (we use the silicon lids from Mason Jar Lifestyle, our favorite local mason jar company!)